Approval Automation Pattern(审批自动化模式)
知识库位置:
FDE Knowledge Base/12 Patterns/06-Approval-Automation-Pattern.md
Problem Signature(问题签名)
Section titled “Problem Signature(问题签名)”大量业务流程需要:
Request(申请)↓Review(审核)↓Approve / Reject(批准/驳回)人工审批导致等待时间长。
例如:
- Expense(报销)
- Purchase(采购)
- Access(权限申请)
- Refund(退款)
- Invoice(发票)
- Contract exception(合同例外)
Important Insight(重要洞察)
Section titled “Important Insight(重要洞察)”审批流程的问题通常不只是:
Manager click(管理者点击)很慢。
而可能是:
- 信息不完整
- Risk(风险)不明确
- Rule(规则)不清楚
- 所有 Case(案件)都走同一审批级别
Target Pattern(目标模式)
Section titled “Target Pattern(目标模式)”Request(申请)↓Data Validation(数据校验)↓Risk Classification(风险分级)↓Policy Rules(策略规则)├─ Low Risk → Auto Approve(低风险 → 自动批准)├─ Medium → Human Review(中风险 → 人工审核)└─ High → Specialist / Manager(高风险 → 专家/经理)↓Audit(审计)AI 可以帮助:
- Extract information(抽取信息)
- Classify(分类)
- Summarize(摘要)
- Recommend(建议)
但 Policy(策略)应独立控制。
Value Hypothesis(价值假设)
Section titled “Value Hypothesis(价值假设)”- Reduce approval wait time(缩短审批等待)
- Reduce manager workload(减少管理者负荷)
- Standardize decisions(决策标准化)
- Improve auditability(提升可审计性)
Architecture(架构)
Section titled “Architecture(架构)”Workflow Automation(工作流自动化)+Human-in-the-Loop(人在环)+Policy Engine(策略引擎)AI 是可选增强组件。
AI Role(AI 角色)
Section titled “AI Role(AI 角色)”- Document understanding(文档理解)
- Classification(分类)
- Summary(摘要)
- Recommendation(建议)
Deterministic Role(确定性角色)
Section titled “Deterministic Role(确定性角色)”- Threshold(阈值)
- Approval policy(审批策略)
- Authority(权限)
- Segregation of Duties(职责分离)
- Mandatory controls(强制控制)
Human Role(人工角色)
Section titled “Human Role(人工角色)”处理中高风险与异常。
Risk Tiering(风险分层)
Section titled “Risk Tiering(风险分层)”例如:
Low(低):Known vendor(已知供应商)Amount < policy threshold(金额低于策略阈值)No anomaly(无异常)
Medium(中):New vendor(新供应商)Unusual amount(异常金额)
High(高):Policy exception(政策例外)Large transaction(大额交易)Sensitive access(敏感权限)Metrics(指标)
Section titled “Metrics(指标)”- Approval cycle time(审批周期时长)
- Auto-approval rate(自动审批率)
- Exception rate(异常率)
- Reviewer workload(审核人负荷)
- Error / reversal rate(错误/撤销率)
Failure Modes(失败模式)
Section titled “Failure Modes(失败模式)”- Automation based only on model confidence(仅凭模型置信度自动化)
- No policy engine(没有策略引擎)
- Reviewer overload(审核人过载)
- Approval rubber-stamping(审批橡皮图章化)
- Threshold not reviewed over time(阈值长期不复核)