Executive Update Toolkit(高管汇报工具)
知识库位置:
FDE Knowledge Base/11 Tools/06-Communication/01-Executive-Update-Toolkit.md
One-page Format(一页纸格式)
Section titled “One-page Format(一页纸格式)”1. Objective(目标)
Section titled “1. Objective(目标)”项目要实现什么?
2. Status(状态)
Section titled “2. Status(状态)”Green(绿) / Amber(黄) / Red(红)3. Outcome(成果)
Section titled “3. Outcome(成果)”已经证明什么?
4. Risk(风险)
Section titled “4. Risk(风险)”最大风险是什么?
5. Decision Needed(需要的决策)
Section titled “5. Decision Needed(需要的决策)”Executive(高管)需要决定什么?
6. Next Milestone(下一里程碑)
Section titled “6. Next Milestone(下一里程碑)”下一关键节点是什么?
Example(示例)
Section titled “Example(示例)”Objective(目标):Reduce support search time.(降低客服搜索时间。)
Status(状态):Amber(黄).
Outcome(成果):Pilot users reduced average search time by 35%.(试点用户平均搜索时间下降 35%。)
Risk(风险):Production permission synchronization not yet approved.(生产权限同步尚未获批。)
Decision Needed(需要的决策):IT Security approval for production integration.(IT 安全批准生产集成。)
Next Milestone(下一里程碑):100-user pilot expansion.(扩展到 100 用户试点。)Translation Rule(翻译规则)
Section titled “Translation Rule(翻译规则)”技术事实:
CRM latency increased from 400ms to 4s.(CRM 延迟从 400ms 升到 4s。)Executive(高管)版本:
The CRM dependency is currently preventing the solution from meeting the agreed response-time target.(CRM 依赖当前正使方案无法达到约定的响应时间目标。)不是隐藏技术,而是翻译成业务影响。