Gold Standard — 05 Use Case Registry(黄金标准:用例登记)
知识库位置:
FDE Knowledge Base/06 Case Studies/Reference-Projects/01-Enterprise-Knowledge-Assistant/05-Use-Case-Registry.md
UC-001 — IT Knowledge Q&A(IT 知识问答)
Section titled “UC-001 — IT Knowledge Q&A(IT 知识问答)”Priority(优先级):
Primary(主用例)User(用户):
IT support agent(IT 支持坐席)Goal(目标):
Find reliable answer with citation.(找到带引用的可靠答案。)UC-002 — Policy Search(政策搜索)
Section titled “UC-002 — Policy Search(政策搜索)”Priority:
Primary(主用例)Goal:
Find latest active policy.(找到最新生效的政策。)UC-003 — Ticket Status Query(工单状态查询)
Section titled “UC-003 — Ticket Status Query(工单状态查询)”Priority:
Secondary(次用例)Observation(观察):
This is transactional, not knowledge retrieval.(这是事务型查询,不是知识检索。)Architecture(架构):
Service API(服务接口)