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Gold Standard — 05 Use Case Registry(黄金标准:用例登记)

知识库位置:FDE Knowledge Base/06 Case Studies/Reference-Projects/01-Enterprise-Knowledge-Assistant/05-Use-Case-Registry.md

UC-001 — IT Knowledge Q&A(IT 知识问答)

Section titled “UC-001 — IT Knowledge Q&A(IT 知识问答)”

Priority(优先级):

Primary(主用例)

User(用户):

IT support agent(IT 支持坐席)

Goal(目标):

Find reliable answer with citation.
(找到带引用的可靠答案。)

UC-002 — Policy Search(政策搜索)

Section titled “UC-002 — Policy Search(政策搜索)”

Priority:

Primary(主用例)

Goal:

Find latest active policy.
(找到最新生效的政策。)

UC-003 — Ticket Status Query(工单状态查询)

Section titled “UC-003 — Ticket Status Query(工单状态查询)”

Priority:

Secondary(次用例)

Observation(观察):

This is transactional, not knowledge retrieval.
(这是事务型查询,不是知识检索。)

Architecture(架构):

Service API(服务接口)