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Gold Standard — 06 Current State(黄金标准:现状)

知识库位置:FDE Knowledge Base/06 Case Studies/Reference-Projects/01-Enterprise-Knowledge-Assistant/06-Current-State.md

Ticket(工单)
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Agent reads request(坐席阅读请求)
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Search wiki(搜维基)
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Search SharePoint(搜文档库)
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Search manuals(搜手册)
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Check with colleague(问同事)
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Draft response(起草回复)

Observed issues(观察到的问题):

Multiple repositories(多个存储库)
Search quality varies(检索质量参差)
Old documents visible(旧文档可见)
No consistent source citation(没有一致的来源引用)