Gold Standard — 06 Current State(黄金标准:现状)
知识库位置:
FDE Knowledge Base/06 Case Studies/Reference-Projects/01-Enterprise-Knowledge-Assistant/06-Current-State.md
Ticket(工单)↓Agent reads request(坐席阅读请求)↓Search wiki(搜维基)↓Search SharePoint(搜文档库)↓Search manuals(搜手册)↓Check with colleague(问同事)↓Draft response(起草回复)Observed issues(观察到的问题):
Multiple repositories(多个存储库)Search quality varies(检索质量参差)Old documents visible(旧文档可见)No consistent source citation(没有一致的来源引用)