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Field Guides Knowledge Map(现场速查指南知识地图)

知识库位置:FDE Knowledge Base/09 Field Guides/Field-Guides-Knowledge-Map.md 术语不确定时,请查阅 Glossary(中英文术语表)。

09 Field Guides 定义为:

FDE Situation Handling Guides(FDE 现场情景应对指南) 面向客户现场高频复杂情境的判断、应对与升级指南。

与其他模块的区别:

05 Delivery(交付域)
→ 项目阶段怎么推进?
07 Playbooks(现场手册)
→ 一场会议 / Workshop(工作坊)怎么执行?
09 Field Guides(现场速查指南)
→ 现场出现某种困难时怎么办?

统一结构:

Situation(情景)
↓
What It Usually Means(通常意味着什么)
↓
Signals(信号)
↓
Questions to Ask(该问什么)
↓
What NOT to Do(不要做什么)
↓
Recommended Response(推荐应对)
↓
Decision Path(决策路径)
↓
Artifacts to Create(要产出的工件)
↓
Escalation(升级路径)
↓
Related Knowledge(关联知识)

首批 12 个高频 Field Guides(FG-001~012)

Section titled “首批 12 个高频 Field Guides(FG-001~012)”
09 Field Guides
│
├── Field-Guides-Knowledge-Map(现场指南知识地图)
│
├── 01-Customer-Says-We-Want-AI(客户说「我们想要 AI」,FG-001)
├── 02-Customer-Does-Not-Know-What-They-Want(客户不知道要什么,FG-002)
├── 03-No-Data-Access(拿不到数据访问,FG-003)
├── 04-Data-Quality-Is-Poor(数据质量差,FG-004)
├── 05-Security-Blocks-the-Project(安全团队阻止项目,FG-005)
├── 06-Customer-Wants-Full-Autonomy(客户要完全自动化,FG-006)
├── 07-Customer-Wants-Real-Time(客户要「实时」,FG-007)
├── 08-POC-Is-Not-Converting-to-Production(POC 无法转生产,FG-008)
├── 09-Pilot-Adoption-Is-Low(试点采用率低,FG-009)
├── 10-Project-Is-Expanding-Out-of-Control(项目范围失控,FG-010)
├── 11-Executive-Wants-ROI-Immediately(高管要求立刻见 ROI,FG-011)
├── 12-Production-Incident-at-Customer(客户生产事故,FG-012)
│
├── 13-Field-Situation-Triage-Framework(现场情景分诊框架)
├── 14-Situation-Severity-Matrix(情景严重度矩阵)
├── 15-Customer-Pushback-Handling(客户异议处理)
├── 16-Escalation-Guide(升级指南)
├── 17-Quick-Reference-Matrix(速查矩阵)
├── 18-Field-Guide-Anti-Patterns(现场指南反模式)
│
├── Checklists
│ └── 01-Field-Situation-Checklist(现场情景检查清单)
│
└── README(现场指南域使用说明)

这些情境分别覆盖:

Ambiguous Demand(模糊需求)
Data Constraint(数据约束)
Security Constraint(安全约束)
Architecture Overreach(架构越界)
Delivery Failure(交付失败)
Adoption Failure(采用失败)
Scope Failure(范围失败)
Executive Pressure(高管压力)
Production Crisis(生产危机)