Field Guides Knowledge Map(现场速查指南知识地图)
知识库位置:
FDE Knowledge Base/09 Field Guides/Field-Guides-Knowledge-Map.md术语不确定时,请查阅 Glossary(中英文术语表)。
09 Field Guides 定义为:
FDE Situation Handling Guides(FDE 现场情景应对指南) 面向客户现场高频复杂情境的判断、应对与升级指南。
与其他模块的区别:
05 Delivery(交付域)→ 项目阶段怎么推进?
07 Playbooks(现场手册)→ 一场会议 / Workshop(工作坊)怎么执行?
09 Field Guides(现场速查指南)→ 现场出现某种困难时怎么办?统一结构:
Situation(情景)↓What It Usually Means(通常意味着什么)↓Signals(信号)↓Questions to Ask(该问什么)↓What NOT to Do(不要做什么)↓Recommended Response(推荐应对)↓Decision Path(决策路径)↓Artifacts to Create(要产出的工件)↓Escalation(升级路径)↓Related Knowledge(关联知识)首批 12 个高频 Field Guides(FG-001~012)
Section titled “首批 12 个高频 Field Guides(FG-001~012)”09 Field Guides│├── Field-Guides-Knowledge-Map(现场指南知识地图)│├── 01-Customer-Says-We-Want-AI(客户说「我们想要 AI」,FG-001)├── 02-Customer-Does-Not-Know-What-They-Want(客户不知道要什么,FG-002)├── 03-No-Data-Access(拿不到数据访问,FG-003)├── 04-Data-Quality-Is-Poor(数据质量差,FG-004)├── 05-Security-Blocks-the-Project(安全团队阻止项目,FG-005)├── 06-Customer-Wants-Full-Autonomy(客户要完全自动化,FG-006)├── 07-Customer-Wants-Real-Time(客户要「实时」,FG-007)├── 08-POC-Is-Not-Converting-to-Production(POC 无法转生产,FG-008)├── 09-Pilot-Adoption-Is-Low(试点采用率低,FG-009)├── 10-Project-Is-Expanding-Out-of-Control(项目范围失控,FG-010)├── 11-Executive-Wants-ROI-Immediately(高管要求立刻见 ROI,FG-011)├── 12-Production-Incident-at-Customer(客户生产事故,FG-012)│├── 13-Field-Situation-Triage-Framework(现场情景分诊框架)├── 14-Situation-Severity-Matrix(情景严重度矩阵)├── 15-Customer-Pushback-Handling(客户异议处理)├── 16-Escalation-Guide(升级指南)├── 17-Quick-Reference-Matrix(速查矩阵)├── 18-Field-Guide-Anti-Patterns(现场指南反模式)│├── Checklists│ └── 01-Field-Situation-Checklist(现场情景检查清单)│└── README(现场指南域使用说明)这些情境分别覆盖:
Ambiguous Demand(模糊需求)Data Constraint(数据约束)Security Constraint(安全约束)Architecture Overreach(架构越界)Delivery Failure(交付失败)Adoption Failure(采用失败)Scope Failure(范围失败)Executive Pressure(高管压力)Production Crisis(生产危机)- 拿不准问题属于哪类时,先用 13-Field-Situation-Triage-Framework(现场情景分诊框架) 分诊。
- 判断轻重缓急用 14-Situation-Severity-Matrix(情景严重度矩阵)。
- 任何复杂情景先过 01-Field-Situation-Checklist(现场情景检查清单)。
- 一页速查见 17-Quick-Reference-Matrix(速查矩阵)。